Frequently Asked Questions

Generally, the issue relates to the Windows Firewall settings on the Server Hosting the IMMOTION Software.

Windows Firewall

The IMMOTION software uses the network to communicate with SNG Hubs. Default Windows installations do have the Firewall enabled.

• This Firewall might block the communication with the IMMOTION software on TCP port 55555.
• This Firewall might not be allowing the following Apps.
  • IMMOTION Sensor Comms
  • IMMOTION Web Coms
  • SensorServer

Open Firewall Port

To add an exception to the firewall which allows communication over TCP port 55555. Click on the Add Port.. button in the Firewall Settings to add the port.

Note: If you want to access the web interface over the network you may also need to add an exception for TCP port 80 which is used by the IMMOTIONWebserver.

Allow IMMOTION and Sensor Server Apps

Select ‘Allow an app or feature through Windows Firewall’

Check that the Windows Firewall is allowing the following Apps.

• IMMOTION Sensor Comms
• IMMOTION Web Comms
• SensorServer

Allowing the SensorServer App to communicate through Windows Firewall

Select ‘Allow another app’

Select ‘Browse’

Browse to:

C:\Program Files (x86)\IMMOTION\users\default\apps\SensorServer.exe

Select the SensorServer Application and ‘Add’

NETWORK TEST TOOL

Use the port query utility.

Learn how to use the Microsoft Port Query to test whether you can connect from a Workstation (or Ethernet Wall Port) to the People Counter database server.

Check Communication to Database Server using Microsoft Port Query

Microsoft Port Query is an easy-to-use tool that enables you to test whether you can connect from a Workstation (or Ethernet Wall Port) to the database server, and whether the RDBMS is listening for connection requests.

• Download the Port Query Tool: https://documents.evolveplus.com.au/s/5dDVJJTmWBFfB1g
• Unzip OR Extract the Port Query Tool Files

• Launch the Microsoft Port Query program, which will be located:

C:\Downloads\PortQryUI\portqueryui.exe

Note: Replace C:\Downloads with the actual path where the applications have been installed.

1. Enter the Destination IP address of the database server used when installing IMMOTION
2. Select the Manually input query ports option.
3. Enter the Ports to query:

• Default IMMOTION Port is, enter: 55555

Protocol: TCP

Then click the Query button to start the search

Query Results

• If the Query result is LISTENING then this indicates:


• the Workstation (or Ethernet Wall Port) can communicate to the database server OK

• If the Query result is NOT LISTENING then this indicates:


• the Workstation (or Ethernet Wall Port) is unable to communicate to the RDBMS on the database server
  
  You should refer this problem to your organisation’s database or network administrator to follow up.
  
• Possible reasons why it is unable to communicate to the RDBMS on the database server:


• the database server is not running.
• the database server is disconnected from the network.
• the workstation (or Ethernet Wall Port) is disconnected from the network.
• there is a problem with the network (for example: switch is faulty, DHCP is not running, etc.) or network configuration.
• the RDBMS is not running on the database server (check in Windows Services whether the RDBMS (Microsoft SQL Server or Oracle) is running
• the enterprise firewall is preventing connectivity via this Port.
• the workstation firewall (for example: Windows firewall) is preventing connectivity via this Port.




• If the Query result is FILTERED
  then this indicates:
• the enterprise firewall is preventing connectivity via this Port
• the workstation firewall (for example: Windows firewall) is preventing connectivity via this Port
  You should refer this problem to your organisation’s database or network administrator to follow up.