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Frequently Asked Questions

USB Counter Memory Upload Error

Getting a unhandled exception error when trying to upload people counter data from the USB memory stick.
The error normally occurs when the USB MEM UPLOAD files are extracted manually during the set-up stage.

Normally the software is installed in the default Program Files. If the SensorServer program is installed/extracted/copied to a directory other than Program Files the config file may be missing. The config file is called 'USBMEMUpload.exe'. Check that this file is present

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